About the Company
CCS is a leading provider of professional commercial cleaning services, with a strong presence across nine European countries. The company is committed to delivering high-quality, reliable, and consistent cleaning solutions tailored to the needs of its diverse client base.
The Challenge
Before adopting CCS CORE by TTC, CCS faced several operational hurdles tied to customer relationship management. Their existing system was fragmented, lacking centralized data visibility across their multi-national operations.
This led to:
- Inconsistent customer communication.
- Limited real-time reporting and tracking.
- Difficulty in managing multiple regional workflows.
- Low system adoption among field and back-office teams.
The absence of a unified CRM platform made it difficult for CCS to scale their customer engagement strategy and streamline internal processes across multiple European locations.
Implementation
TTC’s CRM specialists led a structured rollout of CCS CORE, including:
- Stakeholder workshops and requirements mapping.
- Data migration from legacy systems.
- Custom module configuration for CCS’s cleaning operations.
- Hands-on training sessions for all end-user groups.
- 24/7 support during the transition phase.
The deployment was carried out region by region to ensure minimal disruption to ongoing operations.
The Solution
CCS partnered with TTC to deploy CCS CORE; a purpose-built CRM solution tailored for the cleaning and facilities management industry. CRM CORE addressed CCS’s challenges by offering:
- Centralized Customer Management: A single dashboard for all customer interactions, accessible across all regions. This enabled real-time visibility and helped streamline communications between departments, improving client service consistency.
- Automation of Key Workflows: By automating core business processes such as job scheduling, service tracking, contract renewals, and client feedback. CCS CORE helped CCS significantly reduce manual tasks and enhance operational efficiency companywide.
- Multilingual & Multi-Currency Support: Given CCS’s presence in multiple European countries, CRM CORE offers robust multilingual and multi-currency functionalities, ensuring that every regional team can work natively and comply with local standards.
- Role-Based Access & Mobile Capability: The CRM solution supports secure role-based access, allowing each team member to view or manage only the data relevant to their role. Its mobile-friendly design ensures productivity on the go.
- Integration with Existing ERP Tools: CCS CORE integrates with CCS’s existing ERP tools ensuring synchronized data across customer records, invoicing, reporting, and contract management for smooth cross-functional operations.
The Results
Since adopting CCS CORE, CCS has observed transformative improvements in both internal operations and client service delivery:
- Improved Team Collaboration: Cross-country teams now operate with full visibility of client requirements and updates.
- Enhanced Customer Engagement: Timely communication, task updates, and feedback loops have increased client satisfaction.
- Operational Efficiency: Automation has reduced manual workload and eliminated process redundancies.
- Better Strategic Insights: Real-time analytics and reporting help leadership teams make informed decisions.
CCS’s shift to CCS CORE has strengthened their commitment to operational excellence and exceptional customer service. With a powerful CORE foundation now in place, CCS is positioned for even greater growth and digital maturity in the cleaning service sector.
