The Tech Clouds KPO Services

Client Background

CCS Cleaning Company is a leading provider of commercial cleaning and facility services across nine European countries. With deep expertise across sectors like retail, healthcare, industrial, and corporate environments, CCS is known for delivering reliable, safe, and high-quality contract cleaning solutions. Their approach prioritizes innovation, sustainability, and operational agility- especially when onboarding new client sites quickly and effectively.

Mobilizing large-scale cleaning operations across regions requires precise planning, workforce readiness, and systemized coordination- an area where CCS turned to TTC for digital and strategic support.

The Challenge

CCS struggled with fragmented mobilization efforts when launching new client sites. Lacking a central system, teams faced difficulty in assigning resources, managing internal tasks, and tracking progress. Contracts were not visible to clients, real-time coordination was lacking, and delays in onboarding disrupted service timelines. Furthermore, legacy systems failed to offer the scalability and transparency needed for multi-country operations.

The company needed a robust, tech-driven mobilization platform that offered transparency to clients, real-time internal coordination, and region-specific planning at a scale.

Implementation

TTC executed the mobilization solution through a phased, collaborative rollout-ensuring every stage aligned with CCS’s operational needs and regional dynamics.

  • Cross-Functional Discovery Workshops: TTC conducted in-depth sessions with CCS departments to define their mobilization lifecycle, identify regional differences, and create a digital framework to unify the entire process into one coherent system.
  • Legacy System Mapping & Digital Migration: Old spreadsheet-based planning tools were replaced with centralized digital tasks like contracts, workforce plans, and site-specific data. These were securely migrated using validated protocols and integrity checks, which ensure a seamless transition for automated mobilization workflows.
  • Custom Workflow Development & Configuration: Workflows were custom-coded to include client visibility permissions, automated reminders, project-based employee allocation, and cross-departments escalation triggers. Task dependencies and contract phases were visually mapped out for managers.
  • Integrated Task Coordination Tools: Each mobilization project was supported by internal task management tools, helping departments coordinate over shared checklists, pre-defined timelines, and site-specific activation requirements.

Technologies

  • nodejs-tech
  • angular-tech
  • mongo-db-tech
  • aws-tech
  • html-tech
  • css-tech

Solutions

TC designed a tailored mobilization framework for CCS, to address these challenges, which is powered by automation, real-time coordination, and scalable technology.

Centralized Mobilization Dashboard with Client Visibility

TTC built a real-time dashboard where CCS clients could view contract milestones, activation status, and onboarding stages. This transparency fostered client trust and enabled proactive communication during mobilization phases.

Internal Task Management System

A project-specific task management system was implemented, allowing departments to assign, monitor, and close tasks with automated alerts. Each internal function from HR to operations could track deliverables tied to project timelines, eliminating bottlenecks.

Project-Wise People Assignment

TTC introduced a tailored project allocation system that allowed CCS to assign the right personnel to specific client sites based on project scope, location, and expertise. This project-wise mapping ensured that mobilization teams were strategically aligned, reducing scheduling conflicts, and ensuring workforce readiness from day one.

Onboard Client Setup Before Launch

As part of the mobilization planning structure, TTC implemented automated workflows to complete all client setup activities such as documentation, team allocation, and compliance checks prior to the official start date. This proactive preparation ensured that each site was ready for immediate operational activation, enhancing CCS’s reputation for timely service delivery.

Full-Stack Technology Framework

The platform was built using a Node.js server for backend logic, whereas for a better front-end experience TTC uses HTML, AngularJS, AWS server and CSS. This allowed for smooth real-time task interactions and visual clarity across devices.

Dual-Database Architecture

For scalable data management, TTC integrated both MongoDB and SQL databases. This ensured robust storage for internal operations, contracts, and multilingual client records across nine countries.

The Results

With TTC’s technical expertise and strategic guidance, CCS transformed its mobilization planning into a streamlined, transparent, and scalable process. From client onboarding to workforce allocation and compliance alignment, every phase of the mobilization journey was digitized and optimized.

Powered by technologies like Node.js, AngularJS, MongoDB, and SQL, the new mobilization framework empowered CCS to reduce delays, improve accountability, and ensure faster site readiness across its multi-country operations.

TTC helps CCS accelerate the launch timelines, improve coordination, and deliver operational excellence with customized, tech-enabled mobilization strategies.